Company: DXC Technology
DXC Technology Off Campus Drive:- DXC Technology is an end-to-end services company headquartered in Tysons Corner, Virginia. DXC provides information technology and consulting services to businesses and governments. The company operates in more than 70 countries and trades on the New York Stock Exchange under the symbol “DXC” and is a component of the S&P 500 index.
DXC was formed in 2017 from the merger of Computer Sciences Corporation (CSC) and the Enterprise Services business of Hewlett Packard Enterprise (formerly Electronic Data Systems)
Company Website: www.dxc.technology
Positions: Associate Professional System Engineer
Job Location: Bangalore Chennai and Noida
Interview Location: Across India
Salary: Best In Industry
Experience: Freshers (0 – 3 Years)
Eligibility Criteria for DXC Technology Off Campus Drive 2022:
- BE/ B.Tech – CSE/ IT/ EEE/ ECE; BCA/ B.Sc
- Excellent written & spoken communication skills
Job Description:
- Troubleshooting Hardware/ Networking/ OS related queries of our global customers Over Phone which involves working in different time zones
- Take calls from Global customers and initiate the right response to them, positively and professionally
- Provide remote solutions to problems, probe problems and explain the solution in such a way that non-technical users understand
- Willing to work in night shifts; Excellent written & spoken communication skill
Responsibilities:
- Answer contacts promptly and professionally
- Log/Validate all contacts Call Handling Database
- Resolve a high percentage of customer problems using the relevant tools and systems
- Manage end to end all calls logged, providing regular updates to customers on call status
- Complete follow-on actions as appropriate
- Invoke Escalation Procedures within defined time frames
- Adhere to Policies & Procedures
- Work to achieve individual and team goals
- rotect confidential and sensitive information and materials
- Observe strict compliance to licensing, copyright and trademark legislation
- Accomplish other duties as required
- High Technical skill sets & Hands on technical support experience
- Super user of Microsoft Office
- Adherence to policy and procedures (compliance)
- Ability to multi-task and prioritize
- Ability to manage commitments to customer, manager etc
- Ability to diagnose problems and take corrective action
- Ability to assess progress against SLA and intervene as necessary
- Ability to work with individuals to review measures and to coach towards meeting SLA’s
- Ability to escalate as appropriate
